Frequently Asked Questions

We've put together answers to some of the questions we get asked most often.

If you can't find what you're looking for, feel free to reach out to us directly. We're always happy to help!

  • Physiotherapy is a healthcare profession that helps restore movement and function when someone is affected by injury, illness, or disability. Our physiotherapists use hands-on treatment, exercise, and education to help reduce pain, assist in improving mobility, and support injury prevention stratergies.

  • You can book online through our website, call us directly, or send us an email. We offer appointments during the week and on Saturdays to suit busy schedules.

  • Wear comfortable, loose-fitting clothing that allows easy access to the area being treated. For example, shorts for a knee or hip issue, or a singlet for shoulder or neck problems.

  • We treat a wide range of conditions including back and neck pain, sports injuries, post-surgical rehabilitation, joint and muscle pain, arthritis, headaches, workplace injuries, and more.

  • Your initial consultation is up to 45 minutes, plenty of time for your physiotherapist to really get to know you, carry out a thorough assessment and start putting together your treatment plan.

    For follow-up appointments we offer flexible options to suit your needs. Standard follow-ups are up to 30 minutes, and for those who would like a little more time with their physiotherapist we also offer extended sessions of up to 45 minutes and up to 60 minutes.

  • No referral is needed. You can book directly with us. However we do accept referrals from GPs and specialists if you have one.

  • Absolutely! We have HICAPS on site so you can claim your health fund rebate on the spot. Just bring your health fund card and we'll take care of the rest.

  • Yes, we accept GP Chronic Conditon Management plans (GPCCMP) through Medicare as well as DVA referrals. Please bring your referral and relevant card to your appointment.

  • Absolutely! There's street parking right out front making us easy to get to. We also have a dedicated back entrance for patients with disabilities or mobility concerns, so everyone can access our clinic comfortably.

    If you have any specific accessibility needs, feel free to give us a call ahead of your appointment and we'll make sure everything is ready for you.

  • Yes we are! We're open on Saturdays so you can fit your appointment around your busy week. Give us a call or book online to secure your spot.

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